Refund Policy

A legal disclaimer

Last Updated: January 1, 2026

At Niccol G / Ms Why Rent, we value transparency and fairness. Please review our refund policy carefully before booking any service.​

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1. Free Consultations

Services offered at no cost (including listing appointments and initial consultations) are not subject to refunds, as no payment is collected.​

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2. Paid Services – General Policy

Payments for paid services (including strategy sessions, property valuations, buyer readiness services, and notarial services) are generally non-refundable once the service has been delivered or initiated.

By booking and submitting payment, you acknowledge and agree to this policy.​

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3. Cancellations & Rescheduling

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Cancellations Before Service

• Clients may cancel or reschedule according to the booking policy displayed at the time of booking

• If a cancellation is made within the allowed cancellation window, a refund or credit may be issued at our discretion

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Late Cancellations / No-Shows

• Late cancellations or failure to attend a scheduled appointment may result in no refund

• This includes failure to attend virtual or in-person sessions without notice

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4. Digital & Advisory Services

For services involving:

• Strategy sessions

• Market analyses

• Buyer readiness or credit education

• Consultations or advisory work

Refunds will not be issued once:

• The session has occurred, or

• Preparatory work has begun, or

• Materials or analysis have been delivered

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5. Property Valuations

Property valuation services are based on available data and information provided by the client.

• Refunds will not be issued due to dissatisfaction with market value opinions

• These services are not licensed appraisals and are non-refundable once delivered

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6. Notarial & Loan Signing Services

Notarial and loan signing fees are non-refundable once:

• The appointment has taken place, or

• The notary has appeared at the agreed location, or

• Documents have been notarized or signing services initiated

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7. Exceptional Circumstances

Refunds may be considered in limited situations, including:

• Duplicate charges

• Administrative errors

• Service cancellations initiated by us

All refund requests must be submitted in writing within 7 days of the scheduled service.

Approval of refunds is at the sole discretion of Niccol Gordon.

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8. Processing Time

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

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9. Contact Information

For refund inquiries, please contact:

Niccol Gordon / Ms Why Rent

Email: Niccol@niccolgordon.properties

Phone: 516.810.0587